“Usually here, when someone is sick, it’s up to the families and the relatives to bring them food at the clinic or hospital. But here, we do things differently.”

What sets Asili apart is customer service. It’s being kind, patient, and respectful, no matter who walks in the clinic doors. It’s thinking about the whole person, not just as the sick patient in front of you. That’s why, when setting up the new overnight stay service at the Mudusa clinic, the first thing the team thought of was not just clinical care, but human care too. What might a patient need to be comfortable?

Setting up a new service like Asili’s overnight stay means ensuring that every single patient—no matter who they are or where they’re from— has access to the highest possible standards of care. It’s a bit of a big undertaking. And before Changemakers 365 stepped in to help, the team was feeling a little stuck, like there were so many barriers. Because, they said, they needed to ensure that every single service Asili offers lives up to what’s now such a trusted brand in the Eastern Congo community.

“As the Medical Coordinator, one of my goals is to make sure patients across all four Asili clinics, even in the poorest areas, have access to high quality levels of healthcare. Where even my kids, everyone’s kids, can be treated.”